Paul Herdsman is a businessman who is originally from Kingston, Jamaica. He now lives in Florida and is one of the co-founders of NICE Global, a company for which he serves as the chief operating officer. This company offers call center services to other businesses and is located in Jamaica. The types of services offered by NICE Global include customer service, email services, sales, back office operations, and tech support.
One of the most important things about running a company is developing a great culture, he says. His company is able to retain employees because management shows they care about developing their individual employee’s talents and skills. He says having a high retention level like at NICE Global really cuts down on the expenses of recruiting and training new employees.
Paul Herdsman also believes that investing in employees is critical, including giving them all the skills and tools they need to perform their jobs well.
Paul Herdsman says that rewarding employees who perform well is also critical to the revenues and profits it generates. His company bases salary and bonuses on performance indicators. He says that these aren’t busy work type things, like how many presentations they have done, but rather things that are critical to the success of the company. He doesn’t believe in having employees think doing a lot of busy work will advance their careers. Go To This Page for additional information.
His company uses an employee referral system in order to find the best employees. People need to fit into the culture of the company to really perform well and so employees can be a great resource for finding new employees who will fit right in. When an employee refers someone, they know as a new hire they are screened to make sure they qualify, pass background checks, and are given a phone interview followed up by one in person.
More about Paul Herdsman beliefs when it comes to business can be found at: Paul Herdsman Business Lessons